IT support in Swansea
for firms the big providers ignore.
Helpdesk, Microsoft 365, backups and security for Swansea businesses of one to ten people. From £35 per person a month, rolling, with no contract.
The managed IT companies in this city are built for organisations with dozens of staff. Ask them to look after a three-person firm in Uplands or a busy shop in Morriston and you will hear about minimum seat counts, onboarding fees and a twelve-month term. I built SwanseaTech for exactly the businesses they turn away.
I spent ten years running and securing enterprise IT, the kind with change boards, audit trails and a security team down the corridor. Now I do the same job at small-business scale. Your computers patched, your email safe from spoofing, your files backed up and actually tested, and one phone number to call when the printer declares war.
A typical month in Swansea looks like this. A solicitor in the city centre who needed Microsoft 365 moving off a personal account before anyone noticed. A Gower holiday let whose booking confirmations were landing in spam all season. A Morriston garage with a server under a desk that had not been patched since 2019 and was quietly the most valuable thing in the building. Different symptoms, one cause: nobody was responsible for the tech.
Most support happens remotely, because that is genuinely faster rather than a way of avoiding you. A screen share fixes in ten minutes what a site visit would spend an afternoon on. But I live here, so when something needs hands on it, I am twenty minutes away instead of a scheduled slot next Thursday and a call-out fee.
When you call, I pick up. When something breaks, it gets fixed. There is no ticket queue, no account manager and no contract holding you in place, which means I have to keep earning the work every month.
What it costs in Swansea. Fixed, agreed up front.
The same prices I quote everywhere, agreed in writing before I start. On-site visits in Swansea do not carry a travel charge.
Managed IT support
Helpdesk, patching, Microsoft 365 managed, backups checked. Rolling monthly
IT & tech support
Pay as you go, remote or on site. No contract
Microsoft 365 setup
Set up in your name. Licences billed by Microsoft, owned by you. Tiered so you pay for the job you have
- £150: fresh tenant, 1 to 3 mailboxes, no migration, MFA and standard security baseline
- Plus £40 per mailbox beyond the first three
- Plus £75 to £100 per mailbox to migrate existing mail from Exchange, Google Workspace or IMAP
- Plus £150 for advanced security: Conditional Access, DLP and device compliance
- Quoted separately above 10 users, or for hybrid and on-premise Exchange
Cybersecurity health check
Plain-English audit with three priority fixes
Email security setup
DMARC, DKIM and SPF. Stops email spoofing
Website build
Custom-built, live in 5 working days
All prices include a free initial call. VAT not applicable.
What Swansea clients ask me.
How quickly can you get here if something serious breaks?
Most problems never need me physically present, and remote is usually the same day you call. When it does need hands, being in the city means twenty minutes rather than a scheduled visit next week. That is the practical difference between a local person and a provider running a van route across South Wales.
We are three people above a shop. Is that too small?
That is squarely who this is for. Three people is a perfectly normal client for me and a rounding error to a provider with a minimum of ten seats. You get the same patching, the same backup checks and the same email protection a larger firm would, priced per person so it stays proportionate.
Our old IT person left and we have no idea what we have. Where do you start?
With an inventory, before anything else. I map what accounts, licences, domains and backups actually exist, who controls them, and what is quietly broken. You get that written down in plain English whether or not you carry on with me. Fixing things before you know what you have is how people end up paying twice.
Not sure where your IT stands? Start free.
My scanner grades any website's security, email protection and Google visibility in about a minute. No sign-up, nothing touches your systems.