The things people
ask me most.

No. You are exactly who this is for. Most managed IT providers want ten seats and a twelve-month contract before they will take you on. I built this business for the one-to-ten person firms they turn away: the cafe, the trades firm, the small practice. From one person upwards.

The day-to-day: helpdesk by phone and email in business hours, with a same-day response to anything you raise. Updates and patching kept on top of, your Microsoft 365 managed, and backups checked. Bigger one-off jobs, like an office move or a migration, get their own fixed quote up front. It rolls monthly rather than locking you into a year, and you can cancel on 30 days written notice.

No, and I think that matters. I set everything up in your name and Microsoft bills you directly at their standard prices. You own the whole setup. If you ever stop working with me, you lose nothing. Plenty of IT providers keep the licences in their own name so leaving is painful. I will not do that.

A fair question, and I would ask it too. Everything I set up is documented, owned by you, and built on standard platforms, so any competent IT person could pick it up tomorrow. That is deliberate. For planned time off, clients get notice and an emergency route. What you lose in a big helpdesk you gain in someone who actually knows your setup.